Moving Out!

More often than not we humans, worry more about getting in rather than moving out, whether it be a job that one has been desperately searching for, or a movie hall when the movie is about to begin, be it a shared taxi to get the finest possible seat, or be it the shared toilet in a hostel where every one is gearing to do what they are of course supposed to do.

Yes, there are always exceptions to the rule with the likes of us, Indians who have got so habitual to breaking cues when it comes to, lets say, getting out of an airplane immediately after it comes to a halt or be it the ticket counter for various utilities, thanks to the insecurity that is so deeply imbibed in all of us having been brought up in an era with stiff competition and lack of resources.

Somehow, moving out in some cases, at the right time, is as important, if not more, than moving in, be it an emergency evacuation or a failed relationship. Today, I am going to talk about an aspect of our lives which tends to consume at least 60-70% of our productive life, if not more. Yes, I am referring to none other than the professional set up towards which we tend to devote more than half our lives.

How often have you thought of calling it a quit, yet staying for the lack of courage or contemplating the uncertainty of the future? How often have you forced yourself to go to the office every single day of your life trying to motivate yourself for something/someone which you don’t like doing and if it were not for the society around you, you would never do so?

How often have you neglected your true callings, your inner voice to continue to do something which brings you lot of bitcoins and perceived social success but not enough happiness? How often have you craved for spending that extra hour with your loved ones but have not been able to do so for the challenges and complexities of living a “conventional” investment banking kind of a profile?

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I believe many of us would have been into the situations where we would have no answers to the above. Many would wonder that in order to live the kind of life that one or one’s loved ones want to live comes with sacrifices. Many would want to call the people who follow their heart as losers and might be inspired by the likes of “chatur” of “3 Idiots” fame, still there are these few who follow their heart and tend to become the “chanchads” of their batch.

If you ask the latter, what they achieve by doing so, they would give you all kinds of philosophies supporting their lifestyle, which you might really not agree with, still the kind of peace and calm that is so evident on their faces, even after not being able to convince you, would make you feel jealous of the fact, and would leave you wondering, “kaash main bhi aisa kar paata/paati“.

If you think they are doing something drastically out of this world, you are mistaken, for they are only doing the thing they like doing. They are doing what they think they were supposed to do, having born on this planet earth. They believe that if if they were not doing the same, they wouldn’t be doing anything, possibly not living at all.

Yes, they are normal human beings. They too have insecurities regarding not being able to accomplish the love of their life. Yes, they fear being not able to make it big and meet others’ expectations.

But the difference is that they are able to move out of this thinking which holds them back, in a flash. They are able to overcome the fears arising out of the above. They are able to convince one and all about the happiness that would come in, if they were doing what they think they were meant to do.

They take failures and success in the same stride. They learn to become moderately happy when they strike gold and moderately sad when they don’t. For them the path or the journey becomes more important than the goal.

They master the art of moving out of the normal. After all, don’t you think the ultimate goal for all of us remain more or less the same, yet paths will differ significantly.

Now, it’s up to you to decide which path to tread, for it’s only you who knows where your true calling lies. Time to MOVE OUT?

Source for Image: https://www.pinterest.com/pin/530791506055972532/

The Feedback!

How many out there really believe in having an honest feedback from the person you are providing services to or from any shubh chintak whose intention might be to bring about a positive change in the way you do things?

Well, considering the amount of hard work that one puts in implementing something coupled with the harsh realities of life that everyone seems to be dealing with at every moment of their lives, not many would want to be questioned for a task which they take great pride in implementing.

Recently, I came across a very agitated conversation that ensued in a restaurant  between the chef (C) and an anonymous person (P) who happened to visit the restaurant hoping he would get what he expected.restaurant

So, how do you find the food?”—–C

I will be honest with you chef. Actually, what I was expecting was a more spicy and tasty prawn dish. I guess it has a western taste which we Indians don’t like so much. It is a little too simple and plain to my liking.”—-P

I appreciate your feedback, Sir. Let me modify it a bit and get back to you.”—-C

Great response from the chef, isn’t it? And then after sometime he came back along with the dish.

Sir, I have made it more spicy. Please taste it and tell me whether you like it or not.”—-C

Ya, certainly an improvement. But still, it is not meeting my expectations. You see, when I taste the prawns alone it tastes blunt. The juice has really not penetrated inside the prawns and that’s the reason why it is tasting so blunt.”—P

Sir, with all due respect, have you have had a chance to eat authentic Chinese food in your past?”—-C

Yes, of course. It is not the first time.”—-P

By the looks of it, Sir, it doesn’t seem so. And let me tell you, we are the finest Chinese restaurant in the city, and you are questioning our best dish, which we take great pride in serving, which in turn makes me believe that you haven’t developed the taste for it. May be you can try some Indian Chinese stuff being served in other restaurants and not the authentic Chinese dishes that we serve in our restaurant.”—-C

What kind of response is this? Can I talk to your manager?”—-P

You can talk to anyone you want. I don’t care. Moreover he will also tell you the same.”–C

A fight of sorts ensued which ended in the manager being called, who tried to restore peace in the restaurant after a much deserved apology that the person wished to be coming his way.

Later on, I came to know that the anonymous person happened to be related to a political family in the state and as a consequence the chef was fired for his bad mannerisms.

Somehow, the professionalism seems to be lacking among the service providers. Many a times, instead of accepting their mistakes or taking feedback in a positive manner, many service providers go in a defensive mode and end up straining their relationships with their clients which could even lead to a chain effect resulting in loss of other prospective clients, which they could have got, courtesy the strength of the word of mouth that in today’s World, seems to propagate even faster than the speed of light, thanks to the technology revolution.service provider

So, for any service provider, it is extremely important to value client’s feedback and take measures to improve upon the same as in this competitive market scenario, one got to have that edge as compared to the others competing in the same field, and a good customer service division could be a great niche to possess.

Source for Image: http://vecto.rs/design/vector-of-a-cartoon-couple-dining-at-a-restaurant-outlined-coloring-page-by-ron-leishman-19374, http://www.mybuzzmarketing.com/service-provider.php