Scaling the Irony!

In the past decade or so, I have seen the start up ecosystem mature big time. The reasons might be different, ranging from jumping on the band wagon to cash in at the right time to really being concerned about something that one might find amiss in the society that they live in, and few for the sheer want of making it big some day.

What has facilitated the above is a transition from a capitalist to a market economy, where instead of few people holding all resources, the money is there to be got from the market if they consider you worthy enough of the same, which more often than not, comes down to the kind of network one has and the profiles of the founders.

Among this buzz, what has remained a constant theme to look for is the numbers, be it the investors who talk nothing but numbers to founders who try to achieve the same as they would want to raise money, which fortunately or unfortunately becomes the goal of many startups.


In this rush for numbers, at times, the very purpose of establishing a business takes a beating. Any business or organization, both from a fundamental ethical point of view as well as practical sustainable point of view, is supposed to cater to the well being of it’s clientele.

For those who are trying to make bucks and move out in the short term, the above might not be so relevant, but for those who have put their skin in the game, it might make great sense to focus on the well being of their customers, if they want to be in it for a long term and see their venture evolve into what the world today refers to as unicorns. 

So far so good, but as a society, if you notice, all the so called unicorns and other multinationals, the foundations on which they prosper, tend to be human misery, what most seem to encourage is a consumerist mindset, which, in a way, goes against the very fundamentals of well being.

Many would argue that the circumstances are such and that they are only cashing in on the reality, and scaling on the basis of the irony that projects well being but goes against the very nature of the same.

Fair enough as it might sound, just wonder, whether the very parameters of success can be bent to cater to the real well being of the ecosystem that we live in and the kind we belong to.

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The Feedback!

How many out there really believe in having an honest feedback from the person you are providing services to or from any shubh chintak whose intention might be to bring about a positive change in the way you do things?

Well, considering the amount of hard work that one puts in implementing something coupled with the harsh realities of life that everyone seems to be dealing with at every moment of their lives, not many would want to be questioned for a task which they take great pride in implementing.

Recently, I came across a very agitated conversation that ensued in a restaurant  between the chef (C) and an anonymous person (P) who happened to visit the restaurant hoping he would get what he

So, how do you find the food?”—–C

I will be honest with you chef. Actually, what I was expecting was a more spicy and tasty prawn dish. I guess it has a western taste which we Indians don’t like so much. It is a little too simple and plain to my liking.”—-P

I appreciate your feedback, Sir. Let me modify it a bit and get back to you.”—-C

Great response from the chef, isn’t it? And then after sometime he came back along with the dish.

Sir, I have made it more spicy. Please taste it and tell me whether you like it or not.”—-C

Ya, certainly an improvement. But still, it is not meeting my expectations. You see, when I taste the prawns alone it tastes blunt. The juice has really not penetrated inside the prawns and that’s the reason why it is tasting so blunt.”—P

Sir, with all due respect, have you have had a chance to eat authentic Chinese food in your past?”—-C

Yes, of course. It is not the first time.”—-P

By the looks of it, Sir, it doesn’t seem so. And let me tell you, we are the finest Chinese restaurant in the city, and you are questioning our best dish, which we take great pride in serving, which in turn makes me believe that you haven’t developed the taste for it. May be you can try some Indian Chinese stuff being served in other restaurants and not the authentic Chinese dishes that we serve in our restaurant.”—-C

What kind of response is this? Can I talk to your manager?”—-P

You can talk to anyone you want. I don’t care. Moreover he will also tell you the same.”–C

A fight of sorts ensued which ended in the manager being called, who tried to restore peace in the restaurant after a much deserved apology that the person wished to be coming his way.

Later on, I came to know that the anonymous person happened to be related to a political family in the state and as a consequence the chef was fired for his bad mannerisms.

Somehow, the professionalism seems to be lacking among the service providers. Many a times, instead of accepting their mistakes or taking feedback in a positive manner, many service providers go in a defensive mode and end up straining their relationships with their clients which could even lead to a chain effect resulting in loss of other prospective clients, which they could have got, courtesy the strength of the word of mouth that in today’s World, seems to propagate even faster than the speed of light, thanks to the technology revolution.service provider

So, for any service provider, it is extremely important to value client’s feedback and take measures to improve upon the same as in this competitive market scenario, one got to have that edge as compared to the others competing in the same field, and a good customer service division could be a great niche to possess.

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Arranged Marriage: A Girl’s Perspective

How could have I left the fairer sex out of this whole discussion? Wouldn’t I be labeled very much a male chauvinist if I were to dare even think about such a thing? Moreover, I am, myself a proponent of women empowerment, so going by the standards that I have set for myself, here I am about to present to you what a girl’s take would be on such a topic as this.

Now, for the male perspective, I had someone to bank upon. For the female perspective, after toiling hard for an entire fortnight, I had finally found someone whom I often refer to as Hyde and who was kind enough to offer her opinions. By the way, when a girl speaks, it is better not to interrupt her. So, in this case, no conversation ensued, it was only Hyde talking and me listening to her :).Arranged-marriage-image

You know what, this whole arranged marriage thing is such a crap. Someone will come and see you and then will pass a judgement upon what kind of person you are or what kind of family you have been brought up in. And you are expected to keep mum and listen to whatever the groom’s family has to say about you and your family.

I have been through this on a number of occasions. Sometimes, it is because of the so called legitimate demands citing “rasmein” as a reason and on other occasions, it is because the guy didn’t find me too attractive. Who knows what’s the guy expecting considering that he doesn’t even match up to being a decent looking person and more importantly a decent human being.

The other day, a gentleman, who has just got selected in the Indian Engineering Service happened to visit my parents, along with his family. Upon arrival, even before they have had their snacks, the guy’s father came directly to the point. He started to talk about the marriage market that is prevalent in India and our society and the kind of rates that have been offered for his son in this market. 

He went on and on about the kind of proposals that had come his way and are continuing to pour in. As if this had not yet satisfied his ever growing ego, he went on talking about how his son had been a topper all through and how he had always kept their head held high in society. 

I don’t even want to mention the other crappy things that he said to boost his ego. The fact is that a girl never wants to go in a family where she is supposed to compromise all her individuality. I know, that we are conditioned and socialized to compromise at all times, since our childhood, but even then we would want a husband who can understand the kind of situation that we girls tend to find ourselves in most of the time. 

I am not saying that we are trying to run away from our responsibilities. But with changing times and with more and more girls contributing to the finances of a family, it needs to be understood that responsibilities now need to be shared, in order to ensure that the girl is not overburdened with the same. 

One just needs a heart to understand all that I have said. The problem is that humanity is losing its essence. More than our emotions, it is the profit-making attitude at any cost that is killing the empathy that one needs to have towards another person. Sometimes, I wonder why is it so difficult to place yourself in another person’s shoes to understand what he or she might be going through in that particular situation? Why is it that we have become so self-centred and rigid? Why is it that we tend to ignore the aspects from which we cannot make profits? Why is it that the garb of traditionalism is used to explain certain practices that are rationally wrong and need to be abandoned as a whole?heaven

Trust me, it is much easier to be born a guy in our society. From childhood itself, there are n number of restrictions that we are supposed to abide by just because we happened to be born in a male-dominated society who is all too eager to maintain his power over the fairer sex and use it for their glorification.

Coming back to the marriage issue, somehow I have started believing in the notion that marriages are made somewhere up there. Whether it turns out to be a Hell or a Heaven, that needs to be figured out by the mortals living down here.”

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