Tag Archives: Service

Generation F-Up!

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We have heard various generations, be it X, Y, Z, ABCD or whatever.

But have we realized that we are a generation of constant follow-ups (F-Ups)?

Be it getting that piece of furniture that you might have ordered from the likes of Hometown etc. assembled,

or

The internet connection when you move to a new house installed,

or

Any other thing that you tend to live upon on a daily basis.

There is a constant need to follow up with the service providers,

Be it the government

or

the private sector.

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Makes me wonder, when as a society, we would become professional enough to meet what we say or promise.

Words have become such a loose commodity.

Whether it be reporting or reaching on time, as promised,

or

Meeting the T&C of a contract,

No matter be it on a legal piece of paper or not,

We tend to violate the trust code,

Without realising that it’s the basis of any association or communication in the society we choose to live in.

And when people start taking this code lightly, credibility is bound to go down.

Be it at a personal level, let’s say when you commit to someone for marriage,

or

As a country, where the intention is to attract investments from different quarters, which gets reflected in the indicators such as ease of doing business in a country.

The gap also represents an opportunity, in a society like ours, where doing what’s promised, becomes a key differentiator of sorts.

Wonder, when all of us will do as we say we would! 🙂

Source for the Image: https://www.shutterstock.com/search/follow-up

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The Feedback!

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How many out there really believe in having an honest feedback from the person you are providing services to or from any shubh chintak whose intention might be to bring about a positive change in the way you do things?

Well, considering the amount of hard work that one puts in implementing something coupled with the harsh realities of life that everyone seems to be dealing with at every moment of their lives, not many would want to be questioned for a task which they take great pride in implementing.

Recently, I came across a very agitated conversation that ensued in a restaurant  between the chef (C) and an anonymous person (P) who happened to visit the restaurant hoping he would get what he expected.restaurant

“So, how do you find the food?”—–C

“I will be honest with you chef. Actually, what I was expecting was a more spicy and tasty prawn dish. I guess it has a western taste which we Indians don’t like so much. It is a little too simple and plain to my liking.”—-P

“I appreciate your feedback, Sir. Let me modify it a bit and get back to you.”—-C

Great response from the chef, isn’t it? And then after sometime he came back along with the dish.

“Sir, I have made it more spicy. Please taste it and tell me whether you like it or not.”—-C

“Ya, certainly an improvement. But still, it is not meeting my expectations. You see, when I taste the prawns alone it tastes blunt. The juice has really not penetrated inside the prawns and that’s the reason why it is tasting so blunt.”—P

“Sir, with all due respect, have you have had a chance to eat authentic Chinese food in your past?”—-C

“Yes, of course. It is not the first time.”—-P

“By the looks of it, Sir, it doesn’t seem so. And let me tell you, we are the finest Chinese restaurant in the city, and you are questioning our best dish, which we take great pride in serving, which in turn makes me believe that you haven’t developed the taste for it. May be you can try some Indian Chinese stuff being served in other restaurants and not the authentic Chinese dishes that we serve in our restaurant.”—-C

“What kind of response is this? Can I talk to your manager?”—-P

“You can talk to anyone you want. I don’t care. Moreover he will also tell you the same.”–C

A fight of sorts ensued which ended in the manager being called, who tried to restore peace in the restaurant after a much deserved apology that the person wished to be coming his way.

Later on, I came to know that the anonymous person happened to be related to a political family in the state and as a consequence the chef was fired for his bad mannerisms.

Somehow, the professionalism seems to be lacking among the service providers. Many a times, instead of accepting their mistakes or taking feedback in a positive manner, many service providers go in a defensive mode and end up straining their relationships with their clients which could even lead to a chain effect resulting in loss of other prospective clients, which they could have got, courtesy the strength of the word of mouth that in today’s World, seems to propagate even faster than the speed of light, thanks to the technology revolution.service provider

So, for any service provider, it is extremely important to value client’s feedback and take measures to improve upon the same as in this competitive market scenario, one got to have that edge as compared to the others competing in the same field, and a good customer service division could be a great niche to possess.

Source for Image: http://vecto.rs/design/vector-of-a-cartoon-couple-dining-at-a-restaurant-outlined-coloring-page-by-ron-leishman-19374, http://www.mybuzzmarketing.com/service-provider.php

Bye Bye Bossiiii!

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Its not often that you see the kind of bonhomie between a boss and his subordinates, which I got to witness yesterday in one of the clubs in Bareilly, where my father threw a farewell party for his boss, scheduled to retire this month end.

What you do see today is subordinates feeling extremely pleased seeing their boss depart for one reason or the other and for the kind of jealousy and hatred that they might have developed towards their bosses for reasons known only to them.

So, it really came as a pleasant surprise to see the second on lead to give the first such a pleasant farewell. Credit goes to the boss as well, to have been able to gain the kind of respect from his subordinates, which was very much visible not only in their gestures towards him but also in their eyes.

Else who would have cared to give him such a reception, especially knowing that he would be retiring in a couple of days time. In a World which is guided by nothing other than materialistic fulfillments, it was indeed an exception to the norms and practices followed World over.

The exception was not visible in the very act but in the manner in which the act was conducted, especially considering the fact that we are talking about a farewell being given in a government department.

Somehow, in the past couple of days, I have come close to a reality that a common man is so deprived of, due to the lack of transparency in our country. With the kind of work environment that our government officers work in, my respect for some of them, at least, have increased manifold sheerly because of the committment they demonstrate towards their service without really worrying about any incentives what so ever.

Its not that everyone in government is able to maintain the same kind of integrity and dignity. But those who do, indeed deserve a big applause and appreciation for being the kind of person, who is not ready to give up his morales and values for the hari patti that seem to make everyone run after the same.

All in all, it was an absolute pleasure to share the platform with guys of such integrity and indeed an opportunity to learn so much from their conversations and life.

Source for Image: http://josegeologist.blogspot.in/2010/04/farewll-to-remember.html