Waah Taj Waah!

Came across a social media post yesterday by thebetterindia,

Which spoke about how Taj group of hotels has been able to imbibe “atithi devo bhava” as one of its core value.

Must admit that I have had wonderful experiences while staying with Taj in different cities.

But my first impression was certainly a disaster.

Year 2003,

Us, a group of badminton team mates representing IIT Kanpur had gone to play inter IIT sports meet in IIT Bombay,

Most of us were visiting Mumbai for the first time in our lives,

And guess what, Gateway of India was on our list of places to visit,

Right opposite stood the Taj Mahal Palace, a beautiful architecture matching the grace that Gateway of India had to offer,

Afternoon, we all felt hungry and decided to have a rendezvous with The Taj.

Considering, it was a first for most of us who had been to a 5-star hotel,

We were really looking forward to it,

I still remember, it was 1:30 pm,

Having heard so much about the hotel from who’s who of society,

When the four of us decided to have a walk-in,

By the way, we were wearing casual sports t-shirts on the day,

Might have looked a bit shabby as well!

As we approached the entrance,

The big man, durbaan (doorman), a sardar ji,

Waved his hand,

As if ordering us to move aside and give way to a guy who had just stepped out of a beautiful BMW, to let him enter first,

In his same rude mannerism, he asked,

What’s the purpose of your visit?”

Oh, we are students and have heard so much about Taj that we thought we will give a visit”, one of my friends spoke in an excited tone.

You cannot enter like this”, he spoke back.

“How can we enter then if not like this?“, all of us wondered what kind of privilege would require us to enter the hotel.

Let me do my work, you cannot enter”, he seemed to have no reason for what so ever for not letting us enter.

We all thought there was no point arguing and we left.

They say, first impressions are the last impressions.

Well, not so, at least in my case,

Because every time I visited thereafter, I was impressed by the hospitality,

Though would certainly want to speak about few lessons that I learnt on the day,

Whether it’s a good thing or a bad one,

Limited in her ways, society perceives you by the way you dress on most occasions,

Some of us might say, that we don’t care,

It’s a choice, to each their own, how one wants to dress,

yet

Society will have her own means of developing her perception.

At the same time, don’t judge a book by its cover!

and

A customer never forgets his/her first experience.

Two,

I know Taj is extremely proud of its core values,

Yet, a failure to be able to percolate these same values to each and every employee results in such bad customer experiences,

Which surely affects brand loyalty to begin with,

and

A bad word of mouth for the concerned.

Hence, extremely important, how and what each and everyone in a company communicates to her stakeholders,

Which in turn means having a fantastic mechanism of hiring and acculturation.

Third,

Nothing is so called perfect in this world,

As a startup founder or as CEO of a big company, if one gets entangled in the fame and adulation,

One tends to drift away from his/her core purpose,

As, there is always scope for improvement.

Considering Taj and the likes of Marriott, Leela etc. are the go to hotels for who’s who of our society in any case,

The General Managers and the senior leaders of their properties may want to take a cue,

When it comes to ensuring wonderful experiences for their clients and customers.

Source for the image: https://www.tripadvisor.com/Hotel_Review-g304554-d302179-Reviews-The_Taj_Mahal_Palace-Mumbai_Maharashtra.html, https://www.linkedin.com/pulse/dont-judge-book-its-cover-eliot-clarke

G for!

For those who are reading this: 

Most of us might have felt at some point of time in our lives that we could have been or could be doing much more

Might have felt that the true potential has not been realized. 

Might have had been haunted by thoughts and questions: what if I would have taken some other course

But 

A thing that we don’t realize is: 

After all, whatever we have achieved is nothing short of a feat. 

What we have in our possession is not that everyone has a privilege of claiming. 

Be it the:

Job,

Family,

Friends, 

Or

Other material possessions, 

Why then:

This feeling of disappointment,

This frustration, 

This temperament, 

This constant need to prove to the world

And

This inability of being able to appreciate and praise others for so called small things in life. 

Does it even register: 

Just few words of genuine praise can change or even save someone’s life

Just few words of courtesy can make someone’s day, 

Jadoo ki jhappi (an affectionate hug) of Munna Bhai does work, 

Considering we are maintaining social distancing in these times, 

And 

Considering people are getting depressed for so many reasons, 

What’s stopping us from offering something that doesn’t take a lot of effort and could indeed impact lives in the real sense! 

So, my dear friends, please don’t stop yourself from offering this genuine praise, 

to 

Whosoever comes in contact with you in these challenging times

Might even act as a life saving fresh breath of air to the affected and the depressed. 

Wondering what this G is for?

Grateful for:

To begin with alive in these times,

Getting those all important meals,

The health of our loved ones, family and friends,

There is still hope,

Enabling us to take a break from mindless and senseless lives,

and

Being able to connect and communicate, courtesy social medial platforms and calling apps,

If these are not enough for one to be grateful,

I wonder what will be!

Source for the Image: https://leadx.org/articles/we-know-we-ought-to-be-grateful-but/, https://steemit.com/writing/@doitvoluntarily/the-pursuit-of-wanting-more, https://www.amazon.in/initial-Alphabet-Monograme-Notebook-monogramend/dp/B083XVYVY3

Old Engagement!

One thing which has happened in recent past is that: 

Socializing and meeting people one on one has become quite difficult, 

Especially for senior citizens and people in their old age, 

One welcoming step from their end is that,

Many have learnt the art of interacting on social media platforms

And

Are even creating wonderful content.  

Considering that many don’t have hobbies of sorts like reading etc., 

and

Considering that there is not much for them to look forward to e.g. waiting for their children to visit them, 

This incredible phenomena and innovation termed social media, 

Is saving many from getting depressed and in turn saving lives, 

In turn reinforcing the point that:

Nothing is good or bad in itself, 

Just a matter of how it’s utilized. 

So is the case with social media platforms, 

Which might just be saving people from getting into depression in these challenging times

Source for the Image: https://www.goodreturns.in/personal-finance/spending/2018/07/various-benefits-senior-citizens-india-save-money-728569.html, https://www.onlymyhealth.com/healthcare-advice-for-senior-citizens-amid-the-covid-19-outbreak-1586249777